BuildFirst Ltd abides by the scheme operator terms and conditions laid down by TrustMark. Further information can be obtained by visiting the TrustMark website at: www.trustmark.org.uk.

We will provide you with the following documents prior to you engaging BuildFirst to act on your behalf:
1. Project Estimate
2. Terms of Business Letter

TERMS OF USE
The following conditions constitute the terms of use of the BuildFirst website and also the general condition of engaging with us to provide estimates on construction projects.

Any estimate or recommendation that we offer you will be based on your stated objectives and circumstances, taking into account any restrictions that you wish to place on the type of project and/or products you would be willing to consider. Unless confirmed in writing to the contrary, we will assume that you do not wish to place any restrictions on the estimate we give you.

Full details of the BuildFirst Warranty and BuildFirst Emergency will be covered in the relevant product disclosure information you will receive before conclusion of any contract.

YOUR PROTECTION
Circumstances can arise where we or one of our other customers may have some form of interest in business being transacted for you. If this happens or we become aware that our interests, or those of one of our other customers, conflict with your interests, we will write to you and obtain your consent before we carry out your instructions. At this time we will detail the steps we will take to ensure you receive fair treatment. In certain cases you can exercise a right to cancel, by withdrawing from the contract. Please note that in most instances you will be able to exercise a right to cancel a project contract, in which case you will have a 14 day cancellation period. Additionally, any contracts arranged with your explicit consent (normally referred to as execution only) do not provide cancellation rights.

If applicable, the cancellation period will begin on the day the contract is concluded or, if later, the day on which you receive the contractual terms and conditions. Instructions for exercising the right to cancel, if applicable, will be contained in the relevant product disclosure information which will be issued to you.

DATA PROTECTION
. To provide you with full and appropriate service we need to record and use information about your personal circumstances. This information will be held in our computer records in accordance with our registration under the Data Protection Act 1998. We will retain your information while you have a relationship with us and for any longer period that we are legally required to meet.
. If you give us information about another person we believe that you have their authority to consent to the processing of their information.
. We will not disclose information about you to anyone else (other than our agents or other third parties performing any of the above activities on our behalf) unless we are required by law to do so.
. You are entitled to ask for a copy of any information held about you, subject to the payment of a fee applicable to that access, and you have the right to request that it be changed or deleted if it is incorrect.
. We may monitor and record telephone calls for training and security purposes.

Some services are provided to BuildFirst by third parties, which warrant the disclosure of more than just your basic contact details.

You agree that personal information held by BuildFirst may be disclosed on a confidential basis and, in accordance with the Data Protection Act 1998, to any such third parties. You also agree that this information may be transferred electronically, e.g. via email, and you agree that we, or any such third party, may contact you in future by any means of communication which we consider appropriate at the time.

YOUR CONSENT
I have read the above terms and fully consent to the terms imposed and I authorise the transfer of information, on a confidential basis when warranted between any such third parties, this includes approaching BuildFirst Approved Contractors and/or Surveyors and/or Architectural Service Providers and/or Moneygate Ltd should you require financial and mortgage advise.

I acknowledge receipt of the Terms of Business Letter will come into effect from the date of issue. I confirm that I am happy to give BuildFirst my express consent to contact me at any time by telephone/post/email to discuss the relative merits of a product or service which may be of interest to me.